Frequently Asked Questions (FAQ)
1. What makes Nimba Cosmetics unique?
Our products are handcrafted in small batches using natural ingredients, free of harsh chemicals. We prioritize purity, quality, and effectiveness to provide clean, nourishing skincare.
2. Are Nimba Cosmetics products cruelty-free?
Yes, all our products are 100% cruelty-free. We do not test on animals.
3. Do your products contain synthetic fragrances or parabens?
No, our products are free from synthetic fragrances, parabens, sulfates, and other harmful chemicals.
4. How should I store my Nimba Lip Butter and Rice Toner?
Store the Lip Butter in a cool, dry place to prevent melting. For the Rice Toner, keep it in a cool place or refrigerate for an extra refreshing experience.
5. Can the Rice Toner Face Mist be used over makeup?
Yes! Our Rice Toner is lightweight and hydrating, perfect for refreshing your makeup throughout the day.
6. What are the key benefits of the Rice Serum?
The Rice Serum deeply hydrates, brightens skin tone, reduces the appearance of fine lines, and improves overall skin elasticity with natural ingredients like Tremella and rice extract.
7. How long will my order take to ship?
Orders typically ship within 2-3 business days. Delivery times may vary depending on your location.
8. Do you offer international shipping?
Currently, we only ship within the United States. We are working on expanding internationally soon!
9. What is your return policy?
We accept returns for unused and unopened products within 14 days of delivery. Please contact us at nimbateam@nimbacosmetics.com for return instructions.
10. Do you offer discounts or promotions?
Yes, we occasionally offer promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated!
11. Are your products safe for sensitive skin?
Our products are formulated with gentle, natural ingredients suitable for most skin types, including sensitive skin. However, we recommend a patch test for new users.
12. Where can I buy Nimba Cosmetics?
You can purchase our products directly from our website, Etsy shop, or select local markets and events.
13. Do you have a rewards or loyalty program?
We are currently developing a rewards program—stay tuned for updates!
14. How do I contact customer service?
You can reach us at nimbateam@nimbacosmetics.com. We’re happy to assist with any questions or concerns.
